Terms and Conditions

Agreement to Terms

By accessing or using CarpoolConnect, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

User Eligibility

• Must be at least 18 years old
• Must have a valid driver's license (for drivers)
• Must pass background checks (for drivers)
• Must maintain valid insurance coverage
• Must have a good driving record (for drivers)

Service Rules

For Drivers

• Maintain a clean and safe vehicle
• Follow all traffic laws and regulations
• Provide accurate profile information
• Maintain professional conduct
• Accept rides only when able to complete them

For Riders

• Provide accurate booking information
• Be punctual for scheduled rides
• Maintain respectful behavior
• Pay for services as agreed
• Follow safety guidelines

Payment Terms

• All payments are processed securely through our platform
• Fares are calculated based on distance and time
• Cancellation fees may apply
• Drivers receive payment within specified timeframes
• Platform fees are non-refundable

Safety and Security

• Real-time ride tracking
• Emergency assistance features
• Identity verification requirements
• Insurance coverage details
• Safety guidelines and protocols

Liability and Disclaimers

• Service provided "as is"
• Limitation of liability
• Indemnification terms
• Force majeure conditions
• Dispute resolution process

Account Termination

We reserve the right to terminate or suspend accounts for:

• Violation of these terms
• Fraudulent activity
• Safety concerns
• Inappropriate behavior
• Extended periods of inactivity

Contact Information

For questions about these Terms and Conditions, please contact us at:

• Email: legal@carpoolconnect.site
• Address: 123 Innovation Drive, Silicon Valley, CA 94025